It’s essential that retail customers have confidence in the financial services and products provided by QFC-authorised firms. The Regulatory Authority has developed a robust framework to ensure that firms maintain appropriate standards of disclosure and practices for selling financial products. This includes a requirement that all QFC-authorised firms maintain and publish written complaints procedures to ensure that customer complaints are handled promptly and fairly.

The firm from which you purchase a product is required to provide information on the Customer Dispute Resolution Scheme and their complaints process.

If you do have cause to complain to a QFC-authorised firm and are not satisfied with the outcome of the complaint, you can then refer your complaint to the Customer Dispute Resolution Scheme.